Virtualhw version on the working one is 11 amd the none-working one is 14: I also added thoughts after two months of its use.Ok now both shows vmware tools 11.0.5 build 15389592. See further down this thread for its specifics. I have switched to the new shield remote and it works MUCH better than this.
In any case, this remote is 1000% better than the original remote that came with the shield tv. (its not the remote doing this, the new shield remote does it too) I don't seem to have any issues on the hulu app or others with this remote. I am not sure if the remote or the sagetv app are the culprit for these. Also, sometimes after watching a couple hours the sagetv android app interface on the shield goes a bit crazy and I have to power cycle the shield. I do occasionally think the shield goes to sleep or something if left unused and then this remote has a hard time to wake it back up. I plugged in the dongle into the back of the shield and the remote just works.
I finally found a remote that works with the Shield 2017 model on Amazon. About the only thing not handled by the short cuts are getting into the guide (but there is a dedicated "guide" button on the remote) and the directional keys (also dedicated buttons). This means 90% of my needs are handled by the touchscreen so I don't have to even look at the remote. Single tap takes you back to watching the show (ie gets you out of menus, guide, etc) double tap takes you to the recordings list long hold brings up the delete menu swipe right or left will fast-forward or reverse 10 seconds and swipe right or left with a long hold at the end will fast-forward or reverse 2.5 minutes (150 seconds). I have even programmed shortcuts on the touchscreen to make it easier to use. I also use the Harmony Hub with touchscreen remote. I really need to look into getting the same shortcuts working when using the app on Shield, but I have not actually done this yet. While I do use the app on the Shield, the shortcuts I mentioned are actually programmed for my HD-300's. I realized after rereading this that people are asking about using SageTV from within the Shield device.
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